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Entries Categorized as 'Customer Service and Loyalty'

5 Ways to Be a Better Manager (Even If You’re a Small Biz Owner)

Date February 2, 2012

This is from my post on BizLaunch. If you’re a business owner, you may realize that managing staff and running a business aren’t the same thing. While you may be great at balancing the books and bringing in new business, you may be lacking people skills that make you a good boss. If that’s the [...]

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How to Create Customer Confidence for Your New Business

Date January 26, 2012

This is from my post on FutureSimple. If you’re just starting your company in 2012, you may wonder how you possibly can get new customers and start to build relationships with them to grow your business. Unfortunately, there’s no secret to overnight sales. You’ll have to start at square one. However, these tips will help [...]

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‘Tis the Season to be Grateful

Date December 20, 2011

In addition to sending your customers gifts and cards this time of year, now’s a great time to show your appreciation via email. Campaigner sent me these suggestions for opportunities to show your customers that you care: Trigger #1 Sign up – Thank new subscribers to your list by using an email template that includes information about [...]

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What Makes You Loyal?

Date December 13, 2011

I was scrubbing a pot the other day, using for the first time a Chore Boy scrubber. I’d been unsuccessful at getting my pots cleaned with scouring pads or brushes, so I was a bit weary of the whole category of pot cleaning. But then… The scrubber worked. It just worked. And I thought, “I’m [...]

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Customer Appreciation: Saying Thank You During the Holidays

Date December 2, 2011

This is from my post on GrowthUniversity. If it was up to you, every day would be Customer Appreciation Day, right? If you don’t have time (or resources) to show your customers how much you care year ’round, use the holidays to show a little appreciation and engage new prospects. Everyone’s in such a merry [...]

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Happy Customer Service Week

Date October 3, 2011

I didn’t know this, but it’s Customer Service week right now. Apparently, it’s been around since 1992 when President Bush I proclaimed it so. I think it’s a bit silly to focus on customer service one week of the year (although this explains so much about so many companies!) when it should be an everyday [...]

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Building Trust With Your B2B Customers

Date September 23, 2011

This post is from Growth University. Trust is possibly the single thing that will keep a customer coming back. It’s likely more important in many B2B transactions than in B2C, simply because many business services and products involve a longer client relationship. So how can you continually instill trust with your customers as a B2B [...]

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Do You Speak-a My Language?

Date September 13, 2011

I just answered a LinkedIn Answer that me thinking. Here’s the question: And here’s what I answered: So my question to you is: do you communicate with your customers the way they want to communicate? Here’s a way to tell if you’re not: You’re on Twitter, but no one’s Tweeting back. Your emails are getting [...]

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