This is from my post on Small Business Trends.
Whether you hire the occasional freelancer or have a full-time staff, your business needs training processes to ensure each employee knows his role. Many of us have found out the hard way that simply telling someone what to do isn’t enough; we need a program that includes written documents, shadowing and hands-on learning to properly help our staff maximize their potential.
Let’s Start With Training Documents
I’m to the point in my business that any time I have a set of tasks that can be duplicated, I write out a document detailing how to do the job. I keep them simple, and include steps. I link to resources my staff might find useful. For example, instructions on writing a blog post for a client might look like this:
1. Log into http://www.clientsite.com/wp-admin
2. Click “Add New” on left sidebar.
3. Start writing post. Include:
- Image in body
- Photo source
- All in One SEO Pack title, description, keywords
4. Choose the appropriate category.
5. Save as draft.
6. Ping Susan to review.
It’s simple, step-by-step directions that should be foolproof. If you’ve never taken the time to detail the steps for a given process, I encourage you to try it as an exercise. Assume the reader has no prior experience in the task, and break it down to the basics.
To read the entire post, click here.