No-Nos for Customer Service Satisfaction
Written on January 8, 2009 by Susan Payton
Rule #1:Do not offer email customer service if you will not respond to email inquiries.
Rule #2: Do not be in business if your call wait time is over 5 minutes.
Rule #3: Do not make it difficult for a customer to cancel her account. Especially if she is a blogger.
Stamps.com, you’re on my s#%t list.
